We want you to be completely satisfied with your ORIVETI purchase. If something isn’t right, we’re here to make it right — simply and without friction.
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Returns are accepted within 30 days of the delivery date. Items must be in their original condition — unused, with all original packaging, accessories, and documentation included.
—Unopened, sealed products
—Defective or damaged on arrival
—Wrong item received
—Item significantly different from description
—Items returned after 30 days
—Used or opened items (unless defective)
—Missing original packaging or accessories
—Earphones showing signs of wear or customisation
Follow these four steps to complete your return. Our team will guide you through the process at each stage.
Email us at support@oriveti.com with your order number, the item(s) you wish to return, and the reason. We’ll respond within 1–2 business days.
Our team will review your request and issue a Return Merchandise Authorisation (RMA) number along with the return shipping address.
Securely repack the item in its original packaging. Write your RMA number clearly on the outside of the parcel. Ship using a trackable method — we recommend retaining your tracking number.
Once received, we inspect the return within 3–5 business days. Approved returns are refunded or exchanged promptly. You’ll receive a confirmation email at each stage.
Approved refunds are issued to your original payment method within 5–10 business days of inspection. Processing time may vary depending on your bank or payment provider.
If the return is due to a defect or our error, we will cover the return shipping cost in full. For change-of-mind returns, the customer is responsible for return shipping fees. Original shipping charges are non-refundable.
Partial refunds may be issued for items returned in a condition inconsistent with their described use — for example, items with signs of wear not attributed to a defect.
We offer exchanges for defective items or incorrect orders. If you’d like a different model or variant, we recommend returning the original item for a refund and placing a new order to ensure availability.
To request an exchange, follow the same process as a return and specify “Exchange” in your support email along with the preferred replacement item.
