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Online purchases are available for countries that do not have an established local distributor. We do not sell directly to countries that have firm distribution in place. Please refer to our Authorised Dealer & Distributors page for details.
Once an established distributor for your country is in place, you may no longer order directly from us online. We will not ship to countries with authorised sales and distribution channels.
We ship parcels via YunExpress / Yanwen, Monday to Friday, except during national holidays. If these carriers are unavailable for certain areas, we will ship via standard post, which may result in longer delivery times.
—Orders placed before 12 pm GMT+8 will ship the same business day.
—Orders placed after 12 pm Friday or on weekends will ship the following business day.
—Occasionally, same-day dispatch may not be possible due to stock issues, order changes, or billing delays.
Free shipping is available for most parts of the world that YunExpress/Yanwen deliver to. If you are in a low-population or remote area, we recommend contacting us before placing an order — we will advise on availability and any applicable charges. We do not profit from shipping costs; you are charged exactly what we are charged.
Due to higher incidents of fraud, international orders undergo additional payment screening and therefore may not ship within typical fulfilment times. International customers remain solely responsible for all customs duties and taxes due at the time of delivery.
We primarily ship via YunExpress and Yanwen. In areas where these carriers are not available, we use standard postal services.
Once shipped, packages that are lost, stolen, damaged, or mis-delivered are not eligible for a refund under any circumstances. We are not liable for missed or delayed deliveries caused by circumstances beyond our control, including but not limited to:
—Unexpected carrier delivery delays
—Weather-related or mechanical delays
—“Signature Required” package drop-off enforcement
—Missed delivery hang-tag notifications
—Local non-availability of the selected delivery speed
—Incorrectly entered shipping information
—Missed driver package drop-off by recipient
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your parcel in real time via the carrier’s website.
International orders undergo additional payment screening to protect against fraud, which may delay dispatch by 1–2 business days. Weather, carrier issues, or customs clearance can also affect delivery times beyond our control.
Yes, we ship to most countries. If you’re in a low-population or remote area, contact us before ordering and we’ll advise on availability and any applicable shipping charges.
Address changes must be requested before the order is dispatched. Contact us immediately at support@oriveti.com. Once the parcel has shipped, we are unable to redirect it, and ORIVETI is not liable for delivery to the original address.
